FAQ
Frequently Asked Questions (FAQ)
1. What does the size in the plant details refer to?
The size listed in the product details refers to the size of the pot, not the actual size of the plant. Since succulents are live plants, their size can vary. The size of the plant will depend on factors like age and growth stage, but the pot size will give you a good indication of the plant's stage and readiness for planting.
2. Do you offer sale/price adjustments?
If the price of an item is reduced after you've purchased it and your order has not yet been processed or shipped, we can honor the new, lower price. Please contact us as soon as possible to request a price adjustment. Unfortunately, once an order has been processed or shipped, we are unable to make any price adjustments.
3. What are your shipping practices?
We take great care in selecting the healthiest and highest quality succulents. After carefully selecting your plants, we remove them from their nursery pots and bare-root them, allowing them to dry if necessary. Each plant is wrapped in tissue paper for protection during transit, which also helps wick away moisture from the roots. The plants are then securely packed in a sturdy cardboard box to ensure they arrive in the best possible condition.
4. How long does it take for my order to ship?
Most orders are processed and shipped within 1-3 business days. However, if the roots need extra time to fully dry before shipping, there may be a slight delay. We strive to ship all orders promptly while ensuring the best care for your plants.
5. Where are you shipping the plants from?
All orders are shipped from sunny Central California, where we grow and care for your succulents with love and attention to detail.
6. Do you ship outside the United States?
Currently, we only ship within the United States.
7. Do you offer refunds or exchanges?
Unfortunately, we do not offer refunds or exchanges. However, at our discretion, we may issue a store credit or promotional code in certain situations. If you have any issues or concerns, please don't hesitate to contact us.
8. What if I have an issue with my order?
If there is an issue with your order, please reach out to us within 48 hours of delivery. You can contact us via the "Contact Us" page on our website, and we'll respond within 24 hours. Be sure to include your name, order number, and email address along with a description of the issue.
9. What if I don't see the succulent I’m looking for?
If you don't see the specific succulent you’re looking for, please use the "Contact Us" form to provide the name of the plant, and we will do our best to source it for you. We also add new succulents to our collection regularly, so be sure to check back often!
10. What happens if my plant arrives with dried or wilted bottom leaves?
It’s normal for succulents to experience some stress during shipping, and this may result in dried or wilted bottom leaves. These leaves can be easily removed without harming the plant. This is a natural occurrence and does not indicate a problem with the plant.
11. Why doesn’t my succulent look like the picture?
Succulents often change color and shape depending on growing conditions. As such, you may notice slight differences in appearance compared to the photos in the listing. Variations in color, size, and shape are completely normal and part of the charm of succulents!
General Succulent Care
Weather and Sun
Succulents thrive in temperate climates with filtered sunlight and temperatures under 90°F. While some succulents can tolerate full sunlight, too much afternoon sun or temperatures above 90°F can cause sunburn. Gradually acclimate new succulents to outdoor sunlight to avoid stress.
Garden Soil
Succulents need well-draining soil to avoid root rot. If your soil doesn’t drain well, amend it with pumice, perlite, or coarse sand. For container plants, use a pot with a drainage hole and a soil mix designed for succulents.
Fertilizer
Succulents benefit from light fertilization, especially in the spring. Use a low-nitrogen fertilizer (e.g., 5-10-10) and dilute it to half strength to prevent over-fertilization.
Watering
Water your succulents deeply but allow the soil to dry out completely before watering again. Over-watering can lead to root rot. Frequency of watering depends on climate, soil, and the type of succulent, but generally, once a week is a good starting point.
Updated-12/05/24