FAQ

- The size shown on the listing refers to the size of the pot, not the size of the plant. These are live plants so the size of the actual plant will vary.

• Sale/Price Adjustments

- If an items price is reduced below what you paid and your order has not been processed/shipped we can honor the new lower price. Please contact us to process your request. Once your order has been processed/shipped we are not able to make any adjustments to your order.

• Shipping Practices
• First we select the healthiest and highest quality succulents.The succulent are then removed from the nursery pots and bare rooted, then set aside to dry if necessary.
• Each succulent is then wrapped in tissue paper to protect them during transit. The tissue paper serves two purposes: 1) to protect the plants from one another and 2) to wick away any moisture from the roots.
• The wrapped plants are then packed into a cardboard shipping box. While this process requires a significant amount of time, we feel it's the best way to deliver high-quality plants to you.

How long does it take for my order to ship?

- We process most orders within 1-3 business days. In some situations shipping may be delayed as roots need to be completely dry before shipment.

• Where are you shipping the plants from?

- Your new succulents are being shipped from sunny Central California!

• Do you ship outside the United States?

- Currently we only ship to the continental United States and Canada. When shipping to Canada, buyer is responsible for any additional import taxes and duties. 

• Do you offer Refunds or Exchanges?

- Unfortunately we do not offer Refunds or Exchanges. We may, at our discretion issue a store credit or promotional code. If you have any Issues, Questions or Concerns, please don't hesitate to contact us!

• What if I have an Issue with My Order?

- Please contact us within 48 hours of your order delivery. Click "Contact Us" on the top of the Homepage and we will reply within 24 hours. Please include your name, Order number, and E-mail address along with the issue.

• What if I don't see the Succulent I am looking for?

- Please use the "Contact Us" Form and provide the Succulent name, and we will try our best to source it for you. Please check back frequently as we add new Succulents Weekly!

• What happens if my plant arrived with dried or wilted bottom leaves?

- Shipping often stresses the plants, they may shrink in size, change color or had dry or wilted bottom leaves (naturally occurring in all Succulents). These leaves can be easily removed without damaging the plant. This is normal with shipping.

• Why doesn't my Succulent look like the picture?

- Many Succulents change color and shape continuously. So, you may see minor color or shape differences from the photographs in the product listings.

• Succulent Care

Weather and Sun

Succulents tend to prefer a temperate climate. Generally they do best in areas with filtered sunlight and temperatures below 90 degrees. Most succulents can tolerate full sunlight, however some can get sunburn if they are in full sun during the afternoon when the temperatures are highest (Aeonium are especially susceptible). Full sun in combination with temperatures above 90 can damage most succulents. Morning and/or evening sun with afternoon full or partial shade (at least 50%) is ideal.

Newly planted succulents, especially those that have been growing in a greenhouse, will need to be shaded for a few days and gradually introduced to more sunlight. This is also the case when bringing succulents that have been grown indoors outside.

Colorful succulents will maintain their color best with at least 6 hours of bright, indirect sunlight each day. Without enough sunlight they begin to revert to green and stretch out. Heat and extreme cold generally bring out the deepest color in succulents. Most Sempervivum have their richest color in spring when extra sunlight combines with cold nights. Some succulents, such as the Sempervivum heuffelii and many of the Soft Succulents, keep their color better when it gets hot.

Garden Soil

One of the most crucial parts of working with succulents is having a well-draining soil. Succulent roots will rot if they sit in water or wet soil for too long. If the soil you are working with doesn’t drain well, you can add a soil amendment such as pumice, perlite, or coarse sand. These will help loosen the soil and allow the water to drain more quickly, thus allowing the soil to dry faster. When planting succulents in the ground, creating mounds or planting on a hill will also help increase the drainage.

It is even more important to have well-draining soil for succulents grown in containers. In general, it’s best to use a pot with a drainage hole to allow water to flow out of the pot. Standard potting soil is too dense for succulents and doesn’t allow their roots to get the oxygen they need.

While most store bought succulent and cacti mixes (e.g. Miracle-Gro Cactus, Palm, and Citrus, Black Gold Cactus Mix) will be fine for succulents, mixing your own will generally produce the best results. The best ratio for succulent soil is ⅓ organic material such as coconut coir or pine bark fines and ⅔ inorganic material such as crushed granite, coarse grain sand, perlite or pumice.

Using a top dressing, such as a pea gravel or decorative rock is recommended. It adds a professional touch to an arrangement and minimizes moss growth. A top dressing also keeps succulent leaves off of the soil which can help prevent rot.

Fertilizer

Your succulents will also benefit from regular fertilizer. Use a fertilizer with low nitrogen such as a 5-10-10. It’s best to dilute the fertilizer to half strength to prevent burning your succulents. Spring is generally the best time to fertilize as this is when most succulents begin actively growing.

Potting and Container

Succulents are tough plants and can grow in a variety of places. For long term growing, it’s generally best to place them in a container with a drainage hole and to use well-draining soil. While you can plant succulents in fun containers with no drainage such as old shoes, tea cups, votives, etc. they may not be the best long term solutions due to watering challenges. Terracotta or ceramic pots will dry out more quickly than plastic or other materials, so be sure to adjust watering accordingly. As succulents get too big for the container they are in, you can cut back the new growth and plant it elsewhere or move the whole plant to a larger container.

Watering

A common misconception is that succulents don’t need very much water to survive. They in fact need enough water to keep their leaves, stem and root full in order to withstand periods of drought.

The best way to water succulents and encourage healthy root growth is to completely soak the soil and allow it to dry out completely before watering again. Lightly spraying the soil will cause succulents to put off small thin roots which will easily wither and die. Soaking the soil allows them to absorb the water they need. Letting the soil dry out completely allows the succulent time to grow and put off strong healthy roots.

How frequently you water is greatly determined by your climate, soil and the type of succulents you are growing. When the weather gets hot your succulents will need more water than in the winter when it’s cold and they are dormant. Succulents with thick leaves will tolerate longer periods of drought, whereas succulents with thinner leaves will need to be watered a little more frequently.

Watering once a week is a good place to start if you’re unsure of how often to water. However, you’ll want to adjust based on temperature and the type of succulent you’re growing. Look for signs of watering problems to help determine if you need to increase or decrease your watering frequency. Making gradual changes to the watering frequency as you notice early signs of over or under watering will help ensure your succulents stay healthy.